— SOLVED — THANK YOU ALL SO MUCH!
Hi there,
I have a very uncomfortable problem which I seem to can’t solve on my own due to my lack of knowledge in this field:
My brother deceased last sunday but did not backup the photos he took on his pocophone f1.
Since he died pretty young and there are lots of memories related to his photos we would like to access them somehow.
The problem is that I / we don’t know his 4-digit device pin. I can have an active internet connection if I enable WiFi on his phone.
What I tried already:
-I know the password to his google account and therefore tried unlocking it through google. Apparently you can only let it ring, hard reset or lock it – there seems to be no option to set a new password.
-I tried some combinations and then hit the “forgot code” button which showed up after the 5th try. The only option then was to perform a hard reset.
-I was not sure if I had an active internet connection when I hit “forgot password” after the 5th try. Therefore I entered an incorrect code for the 6th time in hope to see the button again. It didn’t show up.
-I asked all of his close friends but no one seems to know his code.
I’m afraid of using too many tries since I read there’s a possibility the phone will perform a hard reset after 10 incorrect attempts.
I don’t know if he enabled USB debugging but I guess he didn’t root his phone although I can’t tell for sure. I’m not very familiar with this kind of stuff.
I also thought about contacting xiaomi support, could that help in any way?
Is there anything else I can do to save the photos he took? I’m so afraid of destroying everything by accidentally performing a hard reset.
It feels so bad since I seem to have everything except for the 4-digit code.
I hope any of you can help me with this.
prolly [this](https://www.reddit.com/r/Xiaomi/comments/j4eqog/comment/g9c54g2/?utm_source=reddit&utm_medium=web2x&context=3)
This brings happiness to my day. Thank you for checking in and god bless you and your family.
Thanks very much for the award! I’ve seen you flagged the problem as solved, so what solved the problem?
I found a 4-digit-code there which worked. Thank you so much!
Enjoy your gold 🙂
I solved it!
I thank all of you so much for your help. ♥
Sorry for your loss. Hope i can help you
If he had usb debugging enabled you could try and go into recovery mode and connect it to your pc and run the command adb pull /sdcard (if it runs it should make a full backup of the phone internal storage on your pc) try to do it in fastboot mode too cuz am not sure if stock recovery supports adb (you must have platform tools installed on your pc to execute this command if you don’t have it here’s a video on how to set it up https://youtu.be/cD6zsHQdoXY)
If he didn’t have it enabled you can try and manually enable it using adb but it’s gonna be hard here is link to get you start it tho https://android.stackexchange.com/questions/120394/can-i-enable-usb-debugging-using-adb/120441#120441
First of all, I’m sorry for your loss. I hope you find solace in these difficult times.
About the issue – I didn’t read all the comments as there were many. But as for unlocking the device with an unknown password, it would be helpful if it had an unlocked bootloader.
If you have an unlocked device, then you can install a custom recovery on your device, and you can reset your lock screen password using that. To do this, you need to Boot your device in recovery (TWRP or any other custom recovery). Then go to Advanced » File Manager » /data » /system and delete the following 5 files:
• gatekeeper.password.key
• gatekeeper.pattern.key
• locksettings.db
• locksettings.db-shm
• locksettings.db-wal
After having done, reboot your device, now you can set up a new password. Unfortunately, if you haven’t, then every other method – by Mi or Google accounts – requires you to wipe your data. I would suggest you to enquire some more friends of his and see if they have any clue. Else, it would be better to check at a service center.
Best regards.
Take care.
Is it connected to mi account? You can unlock the phone from there.
I don’t know, sorry. Ask Xiaomi on their Twitter and use Google. Be sure before u act. Good luck.
I believe for the Xiaomi, it’ll either say “can’t recognise you” towards the bottom or throw a challenge asking you to input a pattern, pin whatever.
Yes it’s possible
Damn sorry bro. Must be hard. Wish you the best.
Thanks, unfortunately there’s nothing on it 🙁
Don’t worry, I’m not interested in any messages or notes or contacts on his phone. I just want to recover his photos as there are so many memories connected to them.
Thanks for the advices man.
Dankeschön, freut mich zu hören.
Unfortunately it doesn’t say “unlocked” when i boot it up. Tomorrow I’ll contact xiaomi, maybe they can do anything. Thanks for the twitter link, I guess I’ll contact him, too.
Thanks, that sounds good! I just tried it with a photo of him but nothing happened.
How can you find out if face detect is set up or not? Would it show a notification like “face not recognized”?
If I find out I have unlimited trys I will definitely go for this.
Thank you.
Yep, that would be the final final option.
Thanks.
Unfortunately I can’t set a password there. Only find, lock and erase it 🙁
Thanks a lot, that’s my next step!
Thanks. I have access to his google account already and unfortunately there are no photos uploaded.
Thank you.
Yep, if I would have unlimited trys I would simply try every possible combination. But I’m not sure if I have only 10 trys …
Thanks. I checked it already, it’s empty.
Thank you! Unfortunately it didn’t show anything. So his phone apparently is locked.
Thanks, going to do that. Hope they can help.
Thanks man!
That was also a guess I had, but I’m not sure if his phone will hard reset after 10 unsuccessful attempts.
Thanks. Maybe he deleted some of them, but for sure not all. Especially since his death happened in a matter of (milli)seconds.
Thanks man, unfortunately not…
Thanks a lot. Don’t worry, you’re not rude and I’m glad you’re willing to help.
From another reply:
“I actually have a digital copy of his fingerprint. The undertaker took a fingerprint of his index finger in case we wanted some jewelery with it… But I’m not sure if this can help.
Even if I somehow could use this fingerprint on the phone I think I still would need the code since the phone was turned off since the last code unlock, right?”
I asked all of his close friends and no-one seems to know it. Even his ‘maybe-girlfriend’ didn’t know his code.
I actually have a digital copy of his fingerprint. The undertaker took a fingerprint of his index finger in case we wanted some jewelery with it… But I’m not sure if this can help.
Even if I somehow could use this fingerprint on the phone I think I still would need the code since the phone was turned off since the last code unlock, right?
Thanks man.
I checked the card slot already but I could only find his sim card.
Is this possible? That would be great!
And thanks a lot for your condolences.
Thanks man.
We can definitely proof that it was his legit phone so I’m really hoping xiaomi can help. I’ll contact them tomorrow and see if they can help me. Thanks again.
Thanks man. I just restarted his phone but I didn’t see anything like “unlocked”. It only said “Pocophone by xiaomi” and “powered by Android”.
I guess contacting Xiaomi would be a good next step.
Yep, sounds reasonable. As soon as I know that I’ll have unlimited trys I’m definitely going for this.
That’s a great idea, there are 35 passwords. I’ll check them and hopefully there are some 4-digits in it.
Yep, there’s no adb.exe on any of his computers. So this won’t work.
Don’t worry you didn’t overstep. You are probably right that I’m using this as a distraction from his death – but I also think it would be easier for the whole family to see his happy moments.
Whatever … thanks a lot man.
Unfortunately it seems like everything is stored only locally. I also tried connecting it to my and his computer, but I can’t see any files.
I’ll try contacting Xiaomi tomorrow and hope for the best. Thanks man.
Yep, that’s a great hint – thanks. If I have option 1 or 2 I wouldn’t worry too much because then there’s no danger of data loss.
So I guess I’m trying to find out if there’ll be a warning or not. Does anyone here know this already?
Yep, that’s a good hint. I’m just worried he activated the hard reset after 10 unsuccessful attempts.
I have the sim card and the sim code and I have access to his mi account. But apparently he didn’t connect his pocophone with his mi account 🙁
Whenever you restart your Phone does it say “Unlocked”? It could help you alot by flashing up a custom recovery and go in and flash your own recovery to access USB Storage.
Otherwise go and try to contact https://twitter.com/atytse – he is basically the POCO branch manager. Which can you give an good advice.
PS: Tut mir echt leid, für deinen Verlust.
I think the pocofone uses a 2d face unlock system, meaning that it could be possible to trick it with a picture or video. Is one set up?
Don’t my friend if you are not sure 🙂 half knowledge is dangerous. Cheers!
Chill dude I’m doing what I can to help
Consider contacting Xiaomi as well as the mobile SIM provider
Login via the Xiaomi cloud. If you don’t know the password check what email it’s connected to.
try his birth year, the current year, screen corners (1379 variations), also try pressing the same number 4 times (0000,1111, 2222,3333,4444….)
Perhaps even after a hard reset you could recover the photos with (disk digger pro).
just as a final option
try to check in his papers if he uses the sim card default pin, some people do
also if you can check his pin code to his visa/master card in his bank account, might be the same
yes that’s exactly how it is. if the screen is locked you won’t be able to access files through usb
you can’t do that if the phone is locked. once you unlock the pin the option will show up
Hey no problem man. Just thought it was worth mentioning. I mean, encryption is awesome. But for OP’s case, man, that’s a shit situation.
You have the sim card right? iirc you can unlock your phone with MIUI account. and you can recover lost password with your phone number.
You have the sim card right? iirc you can unlock your phone with MIUI account. and you can recover lost password with your phone number.
I remember going to android.com/find, logging in, and using the service option to set my own password. Then unlock the phone using that password. Dunno if it’s still a feature.
Oh sorry, didn’t know that lollipop thing…i used custom roms on mido and fbe was never even talked about there, had fde. It was shipped on marshmallow i AFAIR…used to break my friends password all the time cuz he had twrp
Try on passwords.google.com, you could find his passwords there
He doesn’t have knowledge and seems you don’t as well. Installing recovery means unlocking BL which means hard rest the phone. Suggest stuff only when you know it.. Which can be done by enabling the oem unlock which means by going to settings which again means unlocking the phone.
Thanks..
I really hope that can’t be done without a fingerprint / pin code.
https://support.google.com/accounts/troubleshooter/6357590?hl=en
if someone looses their phone, the inocent who finds it must bring it to a police station and connect the phone to a wifi connection so that the owner can locate it
So you’re saying that if you got your phone stolen you should allow the robbers to use it as their OWN with your OWN personal information? Sorry but no. Anyone shouldn’t be entitled to use anything stolen from the hard work of others. Thanks Godness there is an app that can block the phone when it gets connected to internet, making it unusable until the owner unlocks it. If you ain’t having it, anyone ain having it. Are you getting back your phone? No. Are these robbers going to be able to sell it? If blocked, No (IMPORTANT TIP!!!!!! write all your passwords irl and keep them in a place where your family knows, just in case it happens the same as op)
does it say unlocked at the bottom while booting up .. if yes then u can boot a recovery and get any data off of it easily .. but i guess it would probably be locked .. most people don’t unlock the bootloader on their phones.
U sure bro? “Starting with Android Lollipop (5.x), higher-end Android devices shipped with encryption turned on from the factory.” Lollipop been a while.
Try containing Xiaomi. They may help in the circumstances
Umm just for the info…not all phones use fbe which is what you’re talking about
Contents won’t show until the phone is unlocked.
Man , my condolences . I used to remove passcode passwords now on xiaomi as I use my self . It’s very hard without losing data.
I searched online . I’d didn’t find anything but I am sure there is a way preserving photos what are precious to you.
If I found a way I will simply reply on my comment
Something i’ve found is people will use the 4 digit code for their phone unlock and the same code in email, passwords, bank pin, birthdays, last 4 social security digits.
So sorry for your loss… Are you sure that he didn’t delete any of them?
If you ask google support they could unlock the phone remotely if you give them the appropriate documents. Sorry for your loss 💙
Sorry for your lose. If he had SD card in his phone you can try putting it in a PC or laptop with SD card reader, maybe there will be some photos.
Yes, sorry to say if adb.exe on windows is not there, its not likely to be viable
Ive been through part of this process when my step father died. He requested his computer destroyed when he died. My brother wanted to snoop. I had a talk with him. There may be things that should be private. I understand you are grieving right now. Dont focus too much on this right now, its likely you are using it subconsciously as a distraction. Sorry if I overstepped things here, but i wish you the best in difficult circumstances.
Hi, I’m sorry for your loss.
I just had a look on GSMArena and it turns out that Poco F1 has a microSDXC card slot.
Would you happen to know if he was using a MicroSD card? If so, maybe he stored his photos on it, so you should be able to easily access them using a card reader.
That’s a good idea. If the passwords happen to include numbers, those could be used in the PIN as well, so if any password contains a 4 digit sequence, it could in fact be the PIN as well.
Ok rlly sorry for ur loss but I believe u should keep the phone intact don’t try anything else just call a software technician (a expensive one but not too much so u don’t get scammed ) give him the phone and wait for him to crack it if not then I think u can detach the hardware and access it piece by piece but don’t try anything u dont know Abt and hope for the best. 🙂 I will pray for you.
Btw I think if u have Google photos u can still get photos of him in family picture but i can see why u want to unlock his phone
Advice:-
write a msg stating that he passed to all his contact dont read his chats it’s unnecessary and a lil bad to do
Thanks a lot. I guess I’ll call the mi hotline on monday and hope they can somehow help me.
Okay, thank you! Adb tools is not installed on his Laptop, so I guess that doesn’t work then, right? Sorry for being a little stupid but I never cared about rooting or stuff like that before.
I’ll check his Desktop PC later and see if adb tools is installed there.
Thanks a lot.
That seems reasonable.
I also know his phone PIN code which might be the same. But since i (maybe) have only 4 tries left I don’t want to try too much… If nothing else works I might come back to this and try some codes, but that’s my last resort. Maybe waiting for some nice future cracking tech might be a possibility, too.
Try going to passwords.google.com and see if he has any passwords saved that u don’t know about. I could be wrong but that url used to work for me when i forgot my passwords.
Too bad the custom recovery is not installed, you will find a way through I believe
Ok, that sucks. Thanks anyway!
Thanks, I just tried another cable (which works on my phone) but I can’t choose to do anything without unlock. Damn.
Danke trotzdem für den Tipp!
No sadly not
Thanks a lot.
Unfortunately he didn’t use a SD card. I only found his SIM card in that slot.
Good to hear that there is a chance. If not now maybe it’s crackable in a few months or years …
Not without password. All data is encrypted.
Thanks a lot.
I checked the recovery, it shows the following: https://i.imgur.com/L2VKzCW.jpeg
Resetting is really the last thing i want to do. I’m still hoping we can find a note somewhere in his room, but it’s very hard to go to his room and check his stuff these days… Maybe time will heal the pain.
Whatever, thanks a lot man!
> I just plugged it on again to check. The phone just began charging but nothing popped up. I could see the phone on the computer but I couldn’t see any files saved on it.
Try another Usb Cable, could be that your USB cable is charging only. Es kann sein, dass die Datenleitungen bei dem USBkabel nicht belegt sind, sodass dort kein Datenaustausch stattfindet. Trotzalledem muss du den Code wissen, um diese Option einzuschalten.
Thanks for the hint, it shows the following:
I guess this is not TWRP, right?
If it is authorised the adb tools will be installed, first step is “adb devices” to see if its recognised. Then adb shell to get a linux bash prompt to look around “adb pull” to get files off, backup is another to get everything.
Sorry for your loss.
Would the 4 digit PIN be the same as the pin for his sim card? If your can find the original box maybe it will have the details to the sim card pin or the carrier might be able to help?
I just plugged it on again to check. The phone just began charging but nothing popped up. I could see the phone on the computer but I couldn’t see any files saved on it.
Also you can check if he had installed any recovery, it’s easy to delete the password over recovery such as twrp recovery otherwise you will be forced to reset the phone which you will lose all the data. May be you could search how to recover data from a factory reset phone, there might be such tools. Don’t give ip though, let resetting be the last thing you do
Guessed you’d already tried it but if someone didn’t mention it you might never have tried. One other point I’m sure you’ve also tried is removing any memory cards and searching? That’s where I store my pics on my phone.
If you’ve access to his email, resetting his passwords via email and phone might help although might cause problems.
You might also ask on other subreddits beside this one if you haven’t already.
The data is there btw and crackable. Sorry for your loss btw.
There’s usually an option to change what the phone is doing while plugged in through USB. Did you see a menu that allows you to change from “Charge this Device” to “Transfer Files” or “Transfer Photos”? Possibly something like this at the bottom:
https://i02.appmifile.com/149_bbs_en/19/06/2020/937feb0559.png
This changes how the computer will see the phone and what folders it can access.
Yes, on his Laptop. But I also know his google account details.
Thanks, I already feared that it wouldn’t be accessible without the code.
But snapchat is a great hint! I remember he also had Instagram, so I’ll definitely go for those accounts. Thanks a lot!
Thanks, I also have access to both his computer and his laptop which should be authorized.
Let’s say he activated USB debugging, what would be the next step?
Thanks, I checked it but unfortunately he didn’t activate it.
Thanks for your hint, that’s also my guess. Maybe we will eventually find a note in his room, although we weren’t successful so far.
I’m sure it’s a 4-digit code since it shows the number of digits which are needed as dots.
That’s MIUI.
Thanks, just tried it. Unfortunately he didn’t connect his device to his Mi-Account.
Thanks! I already have access to his google account but nothing is on the cloud unfortunately. Or can google do anything else?
Thanks for the hint, I tried it but nothing shows up. Seems like it’s only charging through USB.
Here’s a photo, if you need more (like lockscreen or camera) just let me know:
Thank you for your nice words. I’m not sure, I’ll upload a photo of his lockscreen. Maybe you can see if its miUI.
You can try boot in recovery and if it Shows TWRP you will be able to easily get all data back, i can give you further instructions if it works just message me. You can boot in recovery by shutting down the phone and then pressing volume up and power at the same time
Thanks! i checked it and he had an account, I was eventually able to log in but the cloud is empty.
Thanks, just tried that. Unfortunately the whole folder was empty, seems like he didn’t enable auto backup
Is he signed into his google account on any other devices that you can access?
we’re sorry for your loss, all media contents are encrypted which means they can never be accessed unless the the password is entered, so the only possible solution is to check google photos or mi cloud if he had used them, also try recovering his snapchat account if he had one cuz you may find some of the pictures. good luck man
USB debug requires authorizations now, only if you use a computer that was authorized will you get anywhere with that.
Go to photos.google.com logged into his account, its more or less automatic now to backup photos
In this case I would aim for patience. Keep the phone safe, go slowly code by code. There may be a list somewhere of common codes. Also, are you sure it’s a 4 digit? 6 digit? You don’t mention if you checked his Google photos backup…
Sorry for the lose, log in his email on your phone and check on whether he backed up on google photos, if not find other solutions
You could just try plugging it into a PC, there may be a chance he’s given the permissions to access from a PC. From there it’s a simple case of finding the pictures folder.
Sorry for your lose, we all hope you succeed, for context, is the phone running miui?
you should check micloud web possibly you will get his micloud password with gmail. mi cloud has cloud storage for photos.
[https://us.i.mi.com/](https://us.i.mi.com/?_locale=tr_TR#/) or similar
If you know his Google password and he had Google photos with auto backup enabled, the photos are on photos.google.com