Xiaomi founder Lei Jun earned almost as much as the company last year but pledged to donate it to charity.
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Looking forward to an improvement in the share price.
My man! 👌
Real man
In other words, back to the government. wink wink
You mean taxes? If the government want your money, they can just take it.
No.
He’s probably aiming to be the bill gates of China
Lol
It’s fine actually. Customer support costs money and it’s basically just people who can make old people feel rich and important for buying the garbage that we all buy. By adding Custer service they won’t magically improve the experience. We need service centres and atleast in my region they are present.
Disagree. Customer support is critical to deal with warranty claims in Europe, where a customer frequently buys the phone from another country in the eurozone (which has mandatory warranty just like purchased in that country).
They already suck hard with warranty claims inside the same country, not even upholding their own warranty terms which clearly state (at least in my country) that the customer can go to any official Xiaomi retailer and do the warranty claim there. Xiaomi’s customer support will just deny everything and brush you off to the store where you bough the phone (which incidentally is another official Xiaomi retailer by the way).
TL;DR Xiaomi’s customer support sucks at a level I’ve never seen before, and I’ve dealt with some shady brands in the past!
** If only Xiaomi gave support at the rate I’m getting downvotes 🙁
Well more than customer service, I would say they should have more stores in Europe and us. And also launch all phones in all regions. This is a big issue that is common even with apple, who have the option to get international warranty at a higher cost. On a technical /common sense level it makes sense that they should provide warranty to those imported phones. But each country has its own local entity of Xiaomi which would not want to provide warranty to phones bought under other entities. It’s quite common actually. You just haven’t had to import stuff from other companies.
The eurozone laws dictate all warranties must be honored regardless of the eurozone’s country of purchase. No international warrany required, by law. It does also state that its up to the retailer to sort the warranty claim, which is your actual argument. The thing is, Xiaomi took the initiative to write in their own warranty terms (for my country, where I bought the phone) that they would honor those cases (THE major selling point which made me buy the phone at a premium, just for that warranty). Low and behold, they don’t honor it. In fact, their customer support is so pig-headed to the point they don’t even bother to read the warranty terms (despite being pointed-out several times).
Right now I do hope their customer support is just some AI that copy-pastes the same response over and over again, otherwise believe me when I say they are overpaying humans to do that job.
Oh you bought it from eu zone itself?
Yes. More than just eurozone, bought it from an official retailer in my own country (which is in the eurozone). Made zero difference to the (sarcastically called) “Global Service”.
Sheesh, thats bad.
Do you have a service centre?
Yes. Eventually the store sorted everything out with Xiaomi, and the warranty claim went through. It was a needlessly frustrating process, all because the customer service couldn’t read what was being requested, verify the facts, and do their jobs (and it wasn’t due to lack of an opportunity, after all the insistence I kind of believe I “inaugurated” their escalations department).
\*cough\* modern tax deduction \*cough\*